How we handle personal information

This Privacy Policy explains how SmokerAU collects, uses, and protects your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

You provide directly: name, email address, shipping address, phone number, date of birth, and payment details when you place an order or create an account.

Collected automatically: IP address, browser type, device information, browsing behaviour, and approximate location.

2. Age Verification

As we sell age-restricted nicotine and tobacco products, we are required to collect and verify your age. This may include requesting identification documents. This information is used solely for legal compliance and is handled securely.

3. How We Use Your Information

Processing orders, communicating with you, age verification, fraud prevention, improving our website, and marketing (only with your consent).

4. Disclosure

We share information with payment processors, shipping carriers, and IT service providers as necessary. We do not sell your personal information.

5. Overseas Disclosure

Your information may be processed overseas (e.g., United States for payment processing). By using our site, you consent to this.

6. Security

We implement SSL encryption and other security measures to protect your data.

7. Your Rights

You may access, correct, or request deletion of your personal data. Contact us at info@smokerau.com.

8. Complaints

If you are unsatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Related policies

Read our Cookies Policy for information about website tracking technologies, or contact us with a privacy question.